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Program Director
City: Montreal / Toronto Province: Ontario Country: Canada
Posted: 1/30/2018 Expires: 5/30/2018 Start: ASAP
Type: Permanent Travel: TBA Dress Code: TBA
Job Description:

Our client is a growing North American champion within the enterprise B2B eCommerce solutions delivery space. They're in a beautiful sweet spot between being a giant global provider and a start-up. As such, they're attracting a swath of business the larger enterprise companies would normally turn away and work that the smaller firms could not effectively roll out.

The Program Director has the two-fold role of securing and delivering professional services for the our client's customer base. The Program Director will be involved in pre-sales activities to ensure that service commitments are attainable and profitable. Likewise, the Professional Services team will report to the Program Director and will be charged with delivery of eCommerce solutions in a timely, effective, and cost-efficient manner.

Principal Duties And Responsibilities:

- Manage and grow eCommerce implementation programs including the following:
- Manage the delivery team
- Manage P&L
- Manage customer expectations
- Ensure customer satisfaction
- Act as a trusted advisor to customer executives and SMEs and participate in strategic and roadmap discussions on business transformation, technology, and OSS/BSS/TOMS (Telecom Operations and Management Systems)
- Work in conjunction with the sales team on continuously expanding existing programs and searching for new opportunities within accounts
- Lead service delivery and customer support activities
- Lead cross-functional, multi-cultural, geographically dispersed teams
- Provide input into all commercial agreements with potential customers and vendors and represent us in commercial discussions
- Drive the creation of software, tools, and methodology to ensure ongoing efficiency enhancements for the delivery of our client's solutions
- Establish and maintain our client's state-of-the-art training curriculum for the eCommerce product suite
- Involved in presales activities, ensuring that our client's deployment methodologies are accurately represented to potential customers
- Interact with Engineering and Product Management departments in an effective manner, providing input for ongoing product enhancements
- Create and maintain departmental staffing plans, organizational chart, budgets, and other appropriate departmental documentation
- Establish departmental and personal objectives for the department and its team members and provide measurable results against the established objectives
- Report departmental status to senior management and the board

Experience And Requirements

- 10 years management experience, at least 3 years at senior levels
- Minimum 5 years experience in all of the following:
- Application software implementation experience and expertise in applying technology to meet customer needs
- eCommerce solutions delivery experience
- Contracts, SOWs, and other commercial agreement
- Enterprise System Integrator experience
- Detailed experience with project management methodologies and associated tools
- Experience running 5m+ programs
- Knowledge of data migration and system integration methodologies
- Knowledge of the software development lifecycle
- In-depth knowledge of our client's Services (or generally accepted consulting) techniques, methods, processes, and practices
- Ability to construct/maintain a departmental budget and manage projects accordingly
- Excellent oral presentation and written communications skills
- Outstanding time management skills
- Ability to travel


- B.A., B.S.; Masters preferred

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